Privacy policy

Effective Date: October 12, 2025

Business: CrazyKooky Candles LLC
Website: www.CrazyKookyCandles.com

1. Overview

This Privacy Policy describes how CrazyKooky Candles LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, register for an event, or otherwise interact with our products and services. We are a Kansas-registered limited liability company and follow all applicable federal and state privacy, consumer-protection, and record-keeping laws.

By accessing or using our site, you agree to this Privacy Policy and our Terms of Service. We respect your privacy and are committed to handling your information safely and transparently.

2. Information We Collect

We collect only the information necessary to fulfill orders, maintain customer accounts, and comply with Kansas business regulations. This may include:

  • Personal Identifiers: Name, billing/shipping address, phone number, and email address.
  • Payment Information: Processed securely through Shopify or third-party processors; we do not store full card details.
  • Order and Account Data: Purchase history, class or event bookings, and customer support records.
  • Marketing Preferences: Newsletter or rewards-program opt-ins and communication choices.
  • Device and Usage Information: Browser type, IP address, and cookie data to improve user experience.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing orders, payments, and shipping.
  • Providing customer support and responding to inquiries.
  • Confirming event or class registrations.
  • Sending transactional emails (receipts, tracking info, or booking confirmations).
  • Notifying you of promotions, giveaways, or new handmade product launches—only if you’ve opted in.
  • Complying with state and federal legal, accounting, and tax obligations.

4. Kansas Data Protection Practices

CrazyKooky Candles LLC maintains reasonable administrative, technical, and physical safeguards as required under Kansas and federal law. We retain sales and transaction records for tax and accounting compliance in accordance with K.S.A. § 79-3609 and applicable small-business statutes. Access to personal data is restricted to authorized personnel who need it for legitimate business purposes.

5. Sharing Your Information

We only share information as needed to complete your purchase or fulfill a service. This includes:

  • Shopify Inc. – for secure e-commerce hosting and payment processing
  • Shipping Providers – USPS, UPS, or other carriers to deliver your orders
  • Marketing Partners – for email and SMS campaigns (only with your consent)
  • Accounting and Tax Services – to comply with Kansas tax reporting laws

We never sell or rent your personal data to unrelated third parties for their marketing purposes.

6. Cookies & Analytics

Our site uses cookies and analytics tools to improve performance, track preferences, and enhance customer experience. These may collect anonymous browsing data. You can disable cookies in your browser, but some site features may not work properly without them.

7. Email & SMS Marketing

By subscribing to our newsletter, rewards program, or SMS alerts, you consent to receive communications about new products, seasonal releases, and events. You may unsubscribe anytime by clicking “Unsubscribe” in the email or replying “STOP” to text messages. We follow CAN-SPAM and TCPA rules for customer communications.

8. Handmade Product & Safety Communications

As a handmade product business, we occasionally contact customers regarding important product safety updates or batch recalls (if applicable). These communications are considered service-related and not marketing. We recommend reviewing our Candle Care page for safety information related to our candles and wax products.

9. Data Retention

We keep your information only as long as necessary to provide our services, comply with laws, and resolve disputes. Kansas law requires us to maintain business transaction records for a minimum of three years for tax and audit purposes.

10. Your Rights

Under Kansas and federal law, you have the right to:

  • Access, update, or correct your personal data.
  • Request deletion of your personal data, where legally permissible.
  • Withdraw consent for marketing communications.
  • Request details about how your data is stored or used.

To exercise these rights, contact us at info@crazykookycandles.com. We respond to all verified requests within 30 days.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect data from minors. If a parent or guardian believes a child has submitted personal information, please contact us so we can delete it immediately.

12. Links to Other Websites

Our website may link to third-party websites or social media pages (e.g., shipping services, community partners, or event listings). We are not responsible for the privacy practices or content of those external websites.

13. Security Disclaimer

While we use reasonable safeguards, no system can guarantee absolute security. By using our site, you acknowledge that you share information at your own risk. CrazyKooky Candles LLC is not responsible for data breaches or unauthorized access beyond our control.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in Kansas or federal law. Updates will be posted on this page with a revised “Effective Date.” Continued use of the site after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

CrazyKooky Candles LLC
Coffeyville, Kansas, USA
📧 info@crazykookycandles.com
📞 620-392-3750