We're a small, family-run business located in Coffeyville, Kansas! Our handmade products are thoughtfully created in small batches with an emphasis on quality and care.

When you shop with CrazyKooky Candles, you're supporting a real family and a small American business. Thank you!

Absolutely! Shop online anytime at our online store or visit our retail location at 232 W. 9th Street in downtown Coffeyville, Kansas.

Please contact us as soon as possible after placing your order. We'll do our best to accommodate changes before your order has been prepared or shipped.

Once an order has shipped, changes or cancellations may no longer be possible. Custom orders may have additional restrictions.

Yes! We offer gift cards that make wonderful gifts for birthdays, holidays, and special occasions. Browse our online store for available gift card options.

Yes! We offer customer rewards, seasonal promotions, and select in-store discounts. Current offers and eligibility may vary.

Follow our social media pages and check our website for the latest specials!

Most orders are processed within 1–2 business days. We aim to prepare orders as quickly as possible.

During busy seasons, holidays, or periods of higher order volume, processing may take approximately 3–7 business days.

Processing time is separate from shipping transit time.

Yes! We offer FREE qualifying USPS shipping on U.S. orders of $40 or more.

Special shipping offers may also be available for select products. See our Shipping Policy for complete details.

We primarily ship through USPS and UPS. Available shipping options and rates are shown during checkout.

Once your order ships, tracking information will be sent to the email address provided at checkout.

If you haven't received your shipping email, please check your spam or promotions folder. You can also contact us for assistance.

Yes! We offer local delivery to eligible addresses within approximately 22 miles of Coffeyville, Kansas, with a minimum qualifying purchase of $19.95.

Select Local Delivery at checkout if your address qualifies. Delivery availability and timing may vary.

Of course! We offer FREE local pickup at 232 W. 9th Street, Coffeyville, KS 67337.

Select pickup at checkout and wait until you receive your ready-for-pickup notification before visiting.

Pickup is available during posted business hours. Please see our pickup policy for collection deadlines.

Carrier delays occasionally happen, especially during holidays or severe weather. Please check your tracking information first.

If your package appears lost or has an unusual delay, contact us with your order number. We'll help review the situation and determine the appropriate next steps.

Your satisfaction matters to us! We offer a 30-day satisfaction guarantee, subject to our return policy.

Eligible returns generally must be unused, unburned, and in their original packaging. Certain products, custom items, and final-sale purchases are excluded.

View our complete Refund & Return Policy .

Oh no! We carefully check and package orders, but sometimes things happen during transit.

Please inspect your order when it arrives. If anything is damaged, missing, defective, or incorrect, contact us right away.

Include your order number, a brief explanation, and photos of the affected products and packaging when possible. We'll review the issue and work toward an appropriate resolution.

Email us at info@crazykookycandles.com with your order number and reason for the request.

We'll review your request and provide instructions if the return or exchange is eligible. Please do not send items back without contacting us first.

Approved refunds are typically issued to the original payment method. After processing, it may take approximately 5–10 business days for the refund to appear, depending on your financial institution.

Our candles and wax melts are made with a coconut and natural soy wax blend. We choose quality ingredients to create beautifully fragrant products for your home.

Our coconut-soy candles are made using vegan, cruelty-free ingredients and are petroleum-free.

We also use fragrances formulated without parabens or phthalates. Ingredient details may vary across our other product categories.

• Trim your wick to approximately 1/4 inch before each burn.
• Place your candle on a stable, heat-resistant surface.
• Keep away from drafts, children, pets, and flammable materials.
• Never leave a burning candle unattended.
• Follow the burn-time and safety instructions on your candle label.
• Stop using the candle when approximately 1/2 inch of wax remains.

Always follow the instructions and warnings included with your product.

Place the recommended amount of wax in a compatible wax warmer and enjoy the fragrance as the wax melts.

Wax melts are flameless when used with an electric warmer, but melted wax and warmers can still become hot. Follow your warmers instructions and never leave it unattended.

Never add water to wax melts or use them directly over an open flame.

That's part of the beauty of handmade! Because our products are produced in small batches, minor variations in color, appearance, or texture can occur.

These differences are generally normal. If you believe something is wrong with your order, please contact us.

We'd love to hear your ideas! We offer a wide selection of fragrances and may be able to accommodate special requests depending on ingredient availability.

Contact us or visit our Custom Orders page to learn more.

Yes! We offer fun, hands-on candle-making experiences and seasonal creative workshops at our Coffeyville location.

No experience is necessary for our beginner-friendly candle classes.

Visit our Classes & Experiences collection for current offerings, availability, and pricing.

Browse available classes online, select your desired date or session, and complete checkout to reserve your spot.

If you're booking multiple participants, select the appropriate quantity. You can also call or text us for assistance.

Class availability, pricing, and cancellation terms may vary by event.

Yes! We create custom candles and selected personalized products for special occasions, gifts, businesses, weddings, and other events.

Visit our Custom Orders Page to submit your request.

Availability, minimum quantities, production time, and pricing depend on your project.

Yes! We welcome qualifying retailers interested in carrying CrazyKooky Candles products.

Visit our Wholesale Information Page for details about our wholesale program and ordering options.

Find us at:

CrazyKooky Candles LLC
232 W. 9th Street
Coffeyville, KS 67337

We're located in downtown Coffeyville!

View Store Location & Hours

Our storefront operates on a limited weekly schedule, which may change for special events, classes, holidays, or family needs.

Please visit our Locations & Store Hours Page for posted hours before making a special trip.

You can shop online 24/7!

We'd love to hear from you!

Email: info@crazykookycandles.com

Call or Text: 620-392-3750

You can also use our Contact Us Page .